Status Report: Providing regular situation reports to the client. These status reports include Helpdesk ticket counts, incident report summaries, and network statistics. Status reports assist management in evaluating the overall health of the collective IT network.
Inventory Management: Regular inventory of a client’s IT equipment provides the client with a ‘real time’ snapshot of the organization’s IT resources (including, computers, phones, printers, cables, external drives, etc.).
Resolution of Inquiries: The AMC may include a wide range of support services to include password resets, computer freezes/crashes, weak computer performance, network access issues, E-mail issues, virus issues, Network Connectivity Issues (i.e. cannot connect to network), and problems with approved software (i.e. Microsoft suite). Windows Patching and Update
Equipment Management: Support teams will transfer, connect and examine IT equipment within the client’s facility.
System Configuration: Configurations of all new IT equipment, to include laptops, desktops, and printers.