AVAYA Telephone Systems

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Welcome to Avaya

Through our open, converged and innovative solutions we take intelligent experiences to new heights for our customers, partners and their customers—in the cloud, on premise, or a hybrid of both.

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We Help Customers Accelerate Digital Transformation

Your business wants to make every experience as seamless and connected as possible. So employee collaboration is easier and more efficient, and customer satisfaction is higher. Avaya solutions make it happen.

What Happens in an Avaya Minute

Every minute of every day, we create intelligent connections that drive business and productivity. When it comes to delivering experiences that matter, no one has more experience than Avaya.

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Doing Business with Avaya

Avaya maintains diverse supplier alliances to achieve our goal of enabling our customers around the globe to win by creating intelligent communications experiences for their customers and employees.

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Cultivating Excellence in Professional Conduct

At Avaya, high standards for integrity and professionalism infuse our relationships with employees, customers, and partners. We’ve created a culture of ethical behavior, trust, and openness supported by our Code of Conduct, a resource our employees use every day to make the right decisions for our company and our customers.

IP PABX

Small, Midsize & Enterprise Business

at a glance

Functions as a traditional phone system or an IP telephony server.

Supports both single locations and multi-site networks.

Includes both basic call center and voice messaging capabilities.

Scales up as business needs grow.

Protects current investments in communications.

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Avaya IP500 V2 Control Unit PABX

Redefining how business communicates. The Avaya IP Office Family is the latest advancement in converged voice and data technology from Avaya. IP Office combines high-end voice and data applications normally reserved for large enterprises with easy to use tools that allow the smallest of businesses to deliver cutting edge customer service.

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Flexible Deployment

In the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other when the time is right for you.

Features & Benefits

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Cost saving applications

Built-in audio and video conferencing, Bring Your Own Device (BYOD), and voice and instant messaging streamline support and reduce monthly costs.

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Peace of Mind

Highly reliable and secure, IP Office reduces security threats, toll fraud, and down-time through a hardened architecture that has been proven in more than 635,000 businesses.

Avaya Aura | Call Center

Small, Midsize & Enterprise Business

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Avaya Aura® Platform

Getting together with customers, coworkers, and suppliers is no longer enough. Employees need tools to take an active role in creating value, delighting customers and engaging colleagues in flexible interactions that deliver business results.

To enable this transformative, people-centric engagement, Avaya has developed the Avaya Aura® Platform—a set of seamless components that mesh together to provide comprehensive unified communications and customer experience solutions that deliver a meaningful impact to your business.

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Why Avaya Aura® Platform?

Preserving your investment, the Avaya Aura Platform rationalizes and streamlines your enterprise communications system. Based on your budget, business strategy and user requirements, it preserves, adapts, consolidates, and extends your system.

Voice, video and other communications services can be connected directly to business workflows, filtering and delivering the right information to the right people on the right device at the right time.

Users get seamless interactivity across media, applications and devices—including Avaya Equinox.

Your organization benefits from an infrastructure that’s designed for today’s mobile and dispersed workforce, supporting the smarter, faster, anytime / anywhere decisions that are critical to business performance.

Avaya Aura® Session Manager: Supports the innovative session-based architecture that makes it possible to manage users and multimedia communications features across enterprise networks, including Avaya and third party communications systems.

Avaya Aura® Communication Manager: Builds on the Session Manager core to provide a comprehensive software foundation for real-time voice and video communications. Avaya Aura Communication Manager delivers more than 700 services for unified communications, including support for mobility, customer contact, messaging, auto attendant, multimedia conferencing and E911.

Avaya Aura® Presence Services: Integrates and distributes rich presence capabilities across a wide range of business environments and now includes Avaya Multimedia Messaging. A multi-protocol, open standards-based platform, Avaya Aura Presence Services collects, aggregates, and publishes presence from and to multiple sources and clients, serving as a common collection / distribution point.

Avaya Aura® System Manager: A centralized, secure, browser-based management console that provides network administrators with an integrated, intuitive solution for network management. It includes provisioning, user administration, dial plan management, routing policies, security, fault / performance monitoring, reporting and license management.

Avaya Session Border Controller for Enterprise (ASBCE): Secures the real-time communications that flow beyond the borders of your network.

Avaya Aura® Application Enablement Services: A set of software interfaces that provide connectivity between external applications and Avaya Aura Communication Manager. Using Application Enablement Services, software developers can write client applications in the programming language or protocol of their choice—enabling customers and DevConnect partners to integrate the Avaya Aura Platform with hundreds of communications and business applications.

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Enabling Multi-Modal Unified Communications and Omnichannel Customer Experience Solutions

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Delivering Cost Savings and a Smart, Evolutionary Path for Your Existing Communications

Features & Benefits

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Integrating Communications Into Critical Business Processes

IP | Deskphones

Small, Midsize & Enterprise Business

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Features & Benefits

Avaya IX™J100 Series IP Phone 

Avaya IX™ J100 Series IP Phones addresses the need in small, medium, and large enterprises for a cost effective device that delivers basic voice communication with excellent audio performance, productivity-enhancing features, better resiliency through network outages, and enhanced security capabilities when compared to similar phones in the market.

*Avaya IX™J100 Series IP Phone includes J129 - J139 - J159 - J169 - J179 - J100 Expansion Module 

Features & Benefits

Avaya 1400 Series Digital Deskphones 

The 1400 Series Digital Deskphones is a new, valuepriced family of deskphones designed to meet communication needs with the quality and reliability you expect from Avaya

The 1400 Series Digital Deskphones combine the best of past and present. Fixed keys—familiar to any phone user—provide easy access to the most common features. Meanwhile, flexible softkeys provide contextual guidance and prompts for ease of use and efficiency.

*Avaya 1400 Series Digital Deskphones includes 1403 - 1408 - 1416 

Features & Benefits

Avaya 1600 Series IP Deskphones 

For businesses seeking an easy, cost-effective transition to IP Deskphones, Avaya presents the 1600 Series IP Deskphones. With features and capabilities generally not found in competitively-priced models, these phones offer an attractive upgrade from older systems or an addition to your existing Avaya phone solution portfolio.

The Avaya 1600 Series IP Deskphones are a value-priced family of deskphones designed to meet basic communication needs in a low-cost package with the quality and reliability you expect from Avaya.

*Avaya 1600 Series IP Deskphones includes 1603 - 1608 - 1608i - 1616 - 1616i

Features & Benefits

Avaya 9400 Series Digital Deskphones 

The Avaya 9400 Series Digital Deskphones allow companies to deliver highly reliable, high quality, communication solutions for a range of user types within the organization.

The 9400 Series’ smart design, crystal-clear sound and productivity features make these phones an easy choice for companies looking to gain strategic competitive advantage from their communications infrastructure.

*Avaya 9400 Series Digital Deskphones includes 9404 - 9408 

Features & Benefits

Avaya 9500 Series Digital Deskphones 

The Avaya 9500 Series Digital Deskphones allow small and medium sized businesses to deliver highly reliable, high quality, communication solutions for a range of user types within the organization.

The 9500 series features large, eye-friendly displays; paperless, all-digital labeling; and a high-quality integrated speakerphone that ensures everyone can hear and be heard.

*Avaya 9500 Series Digital Deskphones includes 9504 - 9508 

Features & Benefits

Avaya 9600 Series IP Deskphones 

The 9600 Series Deskphones are designed to help your users be more productive and collaborative.

Take advantage of advanced collaboration and productivity features for conference calls, instant messaging, and Webaccess to applications.

*Avaya 9600 Series IP Deskphones includes 9601 - 9608G - 9611G - 9641G - 9641GS 

Video Collaboration

Small, Midsize & Enterprise Business

Avaya IX™ Collaboration Unit CU360

Features & Benefits

Combine the award-winning Avaya IX™ Collaboration Unit CU360 with Avaya Spaces™ cloud-based team collaboration service to create a powerful and simple solution for the Home Office as well as Small Offices and any Corporate Huddle Space.