Call Center Solutions

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Inbound Call

An inbound call center is one that receives incoming calls. Inbound call center services involve answering calls that they receive from customers rather than actively making any calls to customers. Inbound call center solutions are thus mostly focused on providing customer service in the form of tech support, product assistance, or order placement.

Outbound Call

An outbound call center is one that mostly makes calls instead of receiving them. Most outbound call center solutions are focused on sales. They already have a list of contacts to get in touch with and record their interactions with the help of a customer relationship management system (CRM).

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Full statistical daily and real-time reporting for our inbound call center program

Patch, Hot Transfer, Conference with inbound call centers

Toll Free Acquisition / Vanity Number / Voicemail and Transcriptions

Best of the class ACD and IVR inbound Call Center Systems

Multiple language support